Privacy Policy

1. Information We Collect

Personal Information

When you create an account or use certain features of EdenZen, we may collect:

• Email Address – Required to create an account, manage your subscription, and send important updates.
• Social Login Information – If you log in using a social account (e.g., Google), we may collect your name, email address, and profile picture.

Non-Personal Information

We may also collect:

• Device & Technical Data – IP address, browser type, device model, OS version, and general location (e.g., country).
• Usage Data – Features accessed, time spent, interaction patterns.

We partner with Microsoft Clarity and Microsoft Advertising to understand user behavior via heatmaps, session recordings, and other analytics tools. This helps us improve our services and user experience, as well as support advertising and fraud prevention efforts. For details on Microsoft's data use, see the Microsoft Privacy Statement.

2. Legal Basis for Processing

We process your personal information under the following GDPR bases:

• Performance of a Contract – To provide you with access to EdenZen's features.
• Legitimate Interests – For service improvements, usage analytics, and necessary communications.
• Consent – For optional features like marketing emails. You can withdraw consent at any time.

3. How We Use Your Information

We use your data to:

• Provide and maintain EdenZen's services.
• Send you account-related or service-related communications.
• Improve the app based on usage data and feedback.
• Respond to support requests and inquiries.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share data with:

• Service Providers – Such as hosting providers, analytics platforms, and payment processors, under strict confidentiality agreements.
• Legal Authorities – If required to comply with applicable laws or valid requests.

5. Data Security

We implement appropriate technical and organizational measures to protect your data. While no system is completely secure, we actively monitor and upgrade our infrastructure to reduce risk.

6. International Data Transfers

Your personal data is processed within the European Economic Area (EEA) wherever possible. If data is transferred outside the EEA, we ensure adequate safeguards are in place, such as Standard Contractual Clauses (SCCs).

7. Your Rights Under GDPR

You have the right to:

• Access – Request a copy of the data we hold about you.
• Rectification – Ask us to correct inaccurate or incomplete data.
• Erasure – Request deletion of your personal data.
• Restrict Processing – Limit how your data is used under certain conditions.
• Data Portability – Receive your data in a machine-readable format.
• Object – Opt-out of direct marketing or certain processing activities.
• Withdraw Consent – Revoke any consent given at any time.

To exercise your rights, contact us at support@edenzen.co. We aim to respond within 30 days.

8. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined here or as required by law. When no longer needed, we delete or anonymize your data securely.

9. Cookies and Tracking Technologies

EdenZen does not use traditional cookies. However, through our integration with Microsoft Clarity, we may use other forms of tracking (like session recording and heatmaps) for performance analytics and UX improvements. No personal data is collected without your explicit consent where required.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page, and we encourage you to review it periodically. Continued use of EdenZen after changes indicates acceptance.

11. Contact Us

If you have questions about this policy or your data, reach out to us:

Email: support@edenzen.co